WHAT IS YOUR SHIPPING POLICY?
I offer FREE STANDARD SHIPPING on all USA orders over $149 to customers within the continental United States. The continental US excludes Alaska, Hawaii and US territories. Alaska and Hawaii customers will have additional shipping costs. Expitited shipping is also available at an additional cost. We will choose the most cost-effective shipping carrier based on the number and size of items ordered and their destination. Shipping times typically range from 1-7 business days. Unfortunatly, with the current COVID-19 situation, shipping times are varying more than normal. You will receive a tracking number as soon as your order has been shipped.
If your order total is $149 or more and you live in the continental United State and your shipping is not free, please contact me and I will fix it for you. Sometimes there is a problem with calculating free shipping when multiple shipments are involved.
What About CHRISTMAS HOLIDAY SHIPPING?
With the COVID-19, shipping volumes are expected to be high across all industries. I will be working with my suppliers to establish cutoff dates to ensure that my artwork arrives by Christmas. It's best to order early, which is why I am holding my Black Friday Sale before the traditional Black Friday. If you have any questions about shipping, please contact me.
CAN I SHIP TO CANADA / INTERNATIONAL / APO / FPO ADDRESSES?
Yes, International and APO/FPO shipping is an option. Please contact me at Info@GregStarnesPhotography.com for an international shipping quotation. I offer international shipping at cost. In some cases it may be advantageous to print and ship your artwork at a local printer, thus avoiding potentially costly international shippig fees and local customs duties, VAT, etc.
What if my artwork arrives damaged?
We do our utmost to ensure that your art is packaged carefully and arrives safely at your destination. In the event that you receive a damaged or defective print, please email me at Support@GregStarnesPhotography.com within 7 days of receipt and I will arrange for a new print to be shipped to you at no additional cost. Please include photos of any damage to the item and packaging.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
I want you to be thrilled with your purchase. If for some reason you are not, please contact me and I will do what it takes make it right or you may return the artwork for a full refund. The artwork must be returned undamaged within 30 days of purchase in its original packaging. Return shipping and insurance costs are at customer’s expense.
CAN I CANCEL MY ORDER?
All print and art sales are final. Please email me at Support@GregStarnesPhotography.com as soon as possible if you need to cancel your order. If your order has not yet gone into production, I will graciously cancel it for you.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
What kind of archival materials do you use?
I have my art printed at one of the best professional photography print labs in the USA. They have been been providing the highest quality printing and customer service for over 40 years and I have personally used them for over 10 years. All materials are professional grade and will provide years of enjoyment. All fine-art prints use acid-free archival papers and inks. Fine Art Canvas Wraps are printed directly onto museum-quality canvas material using high-quality archival inks.
TELL ME ABOUT YOUR LIMITED EDITIONS
I offers some of my images as Limited Editions. Generally, I offer large metal prints (20x30 and larger) of some of my favorite images as Limited Editions. I occasionally offer canvas or other mediums as a Limited Edition if I feel that a different medium best suits a particular image. Each Limited Edition print comes with a Certificate of Authenticity that describes the Limited Edition details. A sample Certificate of Authenticity is provided for each Limited Edition availale in my gallery. I can also offer additional framing options for my Limited Editions. PLease Contact Me if you have any questions about my Limited Editions.
DO YOU OFFER GIFT CARDS
Yes I do!! Gift Cards can be found here. Give the gift of art!! Gift Cards can be the perfect gift for a friend or loved one!!
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about my new work and new releases from my archives! Please signup for my newsletter or follow me on social media on my Instagram and Facebook pages.
What is Artistic Photography?
Artistic Photography is where I get to be creative. At it's core, my Artistic Photography starts as one of my original photographs. I then alter and manipulate that photograph to create something new and different. Many of my customers want art for their home that has the look and feel of a painting but at a price much less than an original painting. I deliberatly enhance my photographs in styles that mirror some of my favorite painters such as Cezanne, Monet and Van Gogh, or theyn take on the feeling of a beautiful pastel or pencil drawing.
DO you customize your artistic photography?
YES I DO! If you are interested in an Artistic Photography version of any one of my photographs, please Contact Me or email me at Info@GregStarnesPhotography.com. You can also contact me if your interested in seeing a different version of one of my current Artistic Photographs.
What kind of Prints do you recommend for a bathroom?
Metal Prints are perfect for hanging in a bathoom. Metal Prints are waterproof and can withstand the test of time in a steamy environment. Tradional framed photographs and canvas prints will not fare as well in a steamy environment. If you will be hanging the Metal Print in a tight space or high traffice area, I do recommend the 1/8 inch rounded corner option.
can I put your ART outside?
YES YOU CAN!. Metal Prints are an excellent choice to put art in your outdoor spaces. I offer specially engineered Metal Prints for extended life in the elements! Perfect for use as outdoor art in your backyard oasis. These specially engineered Metal Prints are design to last 2-3 years in direct sunlight without noticeable fading. I personnally have had Metal Prints hanging in my backyard for over 5 years with no noticable fading. Available in high gloss by Special Order only. Please contact or email me at Info@GregStarnesPhotography.com.
DO you offer any custom FINe ART services?
YES I DO!. If you have a specifc need in your art, I can work with you to get you what you desire. I have chosen printing, presentation and size options for my artwork that work best for each specific piece. That being said, I can work with you on a specific size to fit a specific spot in your home or I can work with you on many additional framing options or different types of Fine Art Photographic papers. Just Contact Me or email me at Support@GregStarnesPhotography.com
What's up with the discount codes?
I offfer discounts from time to time. Discounts may be site-wide or they may be only on specific items. Sorry, only one discount code per order and discount codes cannot be stacked or combined. Join my newsletter and you will always be kept up to date on my latest sales, discounts and new releases. If you have read this far, I have three bonuses for you. First, here is a. little secret. I usually leave my discount codes active for a week or so after the announced expiration! Second, when you sign up for my newsletter you get a one-time 20% off code for your first order with a stated expiration of 3 days. I have great news, you can use this one time code on any order and it does not expire. That means you try something small on your first order and save your 20% discount coupon for a that larger purchase you have your eye on. Third, if I don't have any active discounts, just contact me and tell me you read this FAQ and want your third bonus. Now I bet you are glad you read this little jewel in my FAQ!
WHO can i CONTACT for more information?
You can reach out to me at any time by email at Support@GregStarnesPhotography.com